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Service comments Nathan - West Orange, NJ
"I've always had excellent service at Crown Cadillac. I drive 40 miles roundtrip in order to keep my cars in top condition and I'm completely satisfied with their service..."
Anthony -Westfield, NJ
"My family has purchased and now owns three cars from Crown, Service is attentive and most important professional and done right the first time. Service Consultant John O'Caroll is exceptional and provides professional insight and is able to translate customer language into technical terms...he in an asset to Crown."
Nadiyah - Staten Island, NY
"The staff was well attentive to my concerns and I appreciate John and Freddy helping me with my car and making sure a rental was available at the time I needed it. I will always have my car serviced at Crown Cadillac."
Shawn - Fanwood, NJ
"The entire team - the service, sales, technicians and management are excellent here at Crown. They have been professional & helped identify my needs at every contact point. In these days of declining personal customer services, it is refreshing to have such a pleasant experience. Well done! "
Leslie- Gladstone, NJ “Having switched from Kemper, I was delightedly surprised with the excellent personnel, service, and availability/quality of Crown's loaner cars. John… is knowledgeable, friendly and eager to please. He rocks!” Joseph ~ Whiting, New Jersey Your service consultants, Freddy, Bill, John and your service manager, Mauro DiGiuseppe, are great people. Elizabeth-NJ “ESTOY MUY SATISFECHO CON EL SERVICIO RECIBIDO DE TODO EL PERSONAL ADMINISTRATIVO Y DE SERVICIO DE ESA UNIDAD.GRACIAS” E. CABALEIRO. John- Springfield,NJ “This was the best service experience I have ever had.” Bill- Piscataway, NJ “Great first impression!!” Joseph-Staten Island, - NY “Very professional” Frank- Plainfield, NJ “They were fantastic as was the service” Robert- Paramus,NJ “I was very pleased with both my sales person steven s . and freddy in service .... they know how to correct a situation and they treated me with respect. wonderful personnel for crown Cadillac” ....
Elizabeth- Warren, NJ
”They do a first class job” Sandro- Berkeley Heights, NJ “They're the best and that is why I keep going back there instead of where the truck was purchased. I always recommend them to all the people I know that have Cadillacs.” Howard- Staten Island, NY
”Great Car, Great Dealership, Great Service “ John- North Brunswick, NJ “ As always, the service and attention I received was professional and personable. In receiving compliments on my CTS, I have referred to Crown Cadillac as the go-to dealer, and will continue to do so.” Henry, Somerset, NJ “I have no complaint. This service is dependable and would not hesitate to recommend Crown Cadillac to any one”
Anthony- Scotch Plains, NJ
“This service manager, Mauro, and his team are professional and provides outstanding customer service! “ Minnie-Scotch Plains, NJ “The young service representative was pleasant, and he knew my name without asking. He is the first of all the representatives who knew my name out of the 10 years I have been going at the Watchung, NJ Cadillac center. I am satisfied with his service support. He is one of the reasons why I will continue to take my car to the Watchung service center. He is the reason why I purchased a new 2010 SRX even though I took into consideration leaving the Cadillac family. “ John- Cranford, NJ
”They seem to value customers after the sale. “ Jeannette- Staten Island, NY
”I think they are the best Cadillac dealership for customer service in the sales and service department. I have recommended them to three people who saw and loved my car so that if they were buying a Cadillac they would go to Crown.”
Sales Comments Komandur-Bridgewater, NJ “My wife and I thank Andy Athanasopoulos for his unfailing courtesy during our visit to the dealership, his meticulous efforts to explain the various steps in the paperwork, and the patience and thoroughness with which he explained the operational features of our new vehicle. I also wish to note that I have been a regular customer of the Service Department of Crown Cadillac ever since I bought an Oldsmobile 88 in 1997 from this dealership. The superb service I received from the Service Department in maintaining my Oldsmobile in peak condition for thirteen years is one of the main reasons I bought my Cadillac from Crown Cadillac”
Jeanmarie- Staten Island, NY “Excellent experience all around. I will definitely use Crown cadillac for any future purchase and recommend all to do the same, regardless of the fact the are not the closet dealership to me. Our salesman Craig Sussner made the experience of leasing our car a very pleasurable experience, a first for me” Tracy-Florham Park, NJ “We got stuck in traffic on the way to pick up the car and the dealership was closed, but they stayed and waited for us. They didn't rush us or make us feel uncomfortable.” Robert- Linden, NJ “Crown is the most professional dealership I have dealt with. From salesperson up through the finance process, everything was fully explained dealing with the car and financing transaction.“ Sally-Wayne, NJ “Our salesman, J Restivo, as well as all other employees was extremely friendly, knowledgeable and helpful. We were particularly impressed that we were offered a complete tour of the Crown dealership facilities before we even agreed to purchase the car. no other dealership we had visited did this! Also, there is a small blemish on the hood of the car which the dealership has promised to take care of as well as loan me a car while it is being repaired. I have every confidence the repair will be totally unnoticeable when completed.” Michael- Morristown, NJ “They have outstanding customer service from purchase, to service and ultimately turning in leased vehicles. Just from the service alone I would consider buying or leasing a vehicle from them!”
Paula- Branchburg
"I love my vehicle and the professionalism and courtesy from the dealership was outstanding “
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